BOXBRAIN Returns & Refunds
FUEL returns
We want problems with your order handled quickly and fairly. Because FUEL products are consumable goods fulfilled to order, we do not accept returns or issue refunds for change of mind, buyer's remorse, taste preference, or products that have been opened or used.
Damaged, defective, or incorrect FUEL items
If your FUEL order arrives damaged, defective, or you receive the wrong item, email admin@boxbrain.shop within 30 days of delivery. Include your order number and clear photos of the item and packaging when possible. Approved claims may be resolved with a replacement or refund.
Lost FUEL packages
If tracking indicates a package is lost or it does not arrive within the expected delivery window, contact us as soon as possible and no later than 30 days after the estimated delivery date.
Incorrect addresses and unclaimed packages
Customers are responsible for entering a complete and accurate shipping address. If a package is returned because the address was incorrect or incomplete, or because the shipment was unclaimed, a refund is not guaranteed and additional shipping charges may apply to resend it.
FUEL order changes and cancellations
Contact us immediately if you need to change or cancel a FUEL order. We will try to help, but changes or cancellations cannot be guaranteed once fulfillment processing has started.
Do not mail FUEL returns without approval
Do not send products to our fulfillment partner or any return address unless BOXBRAIN has first authorized the return in writing.
FUEL refund timing
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the credit.
WEAR Returns & Order Issues
BOXBRAIN WEAR items are made to order and purchased through the BOXBRAIN Printify Pop-Up store. Payment, production, shipping, and order processing for WEAR are handled through Printify.
Damaged, defective, misprinted, or incorrect WEAR items
If a WEAR item arrives damaged, defective, misprinted, or incorrect, email admin@boxbrain.shop with your Printify order details and clear photos as soon as possible so the issue can be reviewed.
Size changes and change-of-mind returns
Because WEAR is produced to order, size exchanges and change-of-mind returns are not automatically accepted. Review the size chart, color, fit, and product details on the Printify product page before completing your order. Any replacement, return, or refund is handled according to the terms that apply to that Printify order.
Do not mail a WEAR return without instructions
Do not mail a WEAR return to BOXBRAIN, Printify, or a production partner unless you have first received written return instructions.
Questions? Email admin@boxbrain.shop.