BOXBRAIN REFUND AND RETURN POLICY
Last updated: August 27, 2026
BOXBRAIN is operated by Downtown Boxing LLC. This policy applies to FUEL products and gym equipment purchased through boxbrain.shop. It also explains how WEAR order issues are handled when checkout takes place through boxbrain.printify.me.
CONTACT US BEFORE RETURNING AN ITEM
Email admin@boxbrain.shop before sending any product back.
Include your name, order number, a description of the issue, and photos when the item is damaged, defective, leaking, misprinted, or incorrect.
Do not return an item to the address on the package or to a manufacturer without return instructions. Unauthorized returns might not be received or refunded.
FUEL SUPPLEMENTS PURCHASED THROUGH BOXBRAIN.SHOP
FUEL supplements are consumable products. For safety and product integrity, we do not accept returns or exchanges for change of mind, taste preference, or products ordered by mistake after delivery.
We will review a replacement or refund request when a FUEL product arrives damaged, defective, leaking, or incorrect.
Report the issue to admin@boxbrain.shop within 30 days after delivery. Include the order number and clear photos of the product, shipping package, and shipping label.
For a package marked delivered but not received, contact us after checking the delivery location, household members, neighbors, and the carrier.
Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date.
Approved claims caused by a production or fulfillment error receive a replacement or refund. BOXBRAIN determines the resolution after reviewing the order and supporting information.
WEAR PRODUCTS PURCHASED THROUGH BOXBRAIN.PRINTIFY.ME
BOXBRAIN WEAR products are made to order.
Returns and exchanges are not accepted for change of mind, an incorrect size or color selected by the customer, or another customer ordering error.
If a WEAR product arrives damaged, defective, misprinted, or incorrect, report the issue within 30 days after delivery.
Use the support contact shown in the Printify.me order confirmation. Include the order ID and clear photos showing the issue.
An approved claim receives a reprint or refund under the Printify.me reprint and refund process.
WEAR orders completed on boxbrain.printify.me are also subject to the policies presented during Printify.me checkout and in the order confirmation.
CANCELLATIONS AND ORDER CHANGES
Email admin@boxbrain.shop as soon as possible to request a cancellation or change to a FUEL order.
We do not guarantee cancellation or changes after production, processing, or fulfillment begins.
For a WEAR order, use the support contact and instructions in the Printify.me order confirmation. Made-to-order production might begin before a cancellation request is received.
Customers are responsible for entering the correct product, quantity, size, color, and shipping address.
If an order has entered production or shipped, a customer ordering or address error does not qualify for a free replacement or refund.
REFUNDS
Approved refunds are issued to the original payment method.
Shipping charges are not refunded unless the refund results from a damaged, defective, incorrect, or lost order, or applicable law requires a refund.
Banks and payment providers control when a refund appears in an account. Contact your bank or payment provider if an approved refund has not appeared after its processing period.
REFUSED, UNCLAIMED, AND INTERNATIONAL ORDERS
BOXBRAIN is not responsible for orders refused by the customer, left unclaimed, blocked because an item is restricted at the destination, or returned because customs charges were not paid.
Refund eligibility for these orders depends on the circumstances and applicable law.
Customers are responsible for customs duties, import taxes, and destination fees unless checkout states otherwise.
CONSUMER RIGHTS
Nothing in this policy limits rights or remedies provided by applicable law. When a law gives a customer rights that conflict with this policy, the law applies.
CONTACT
BOXBRAIN
Operated by Downtown Boxing LLC
Email: admin@boxbrain.shop
Website: https://boxbrain.shop
Gym equipment and accessories
This section covers CJdropshipping gym equipment and accessories purchased at boxbrain.shop.
Change-of-mind returns and exchanges are not accepted, including customer ordering errors. This also applies to opened or used mouthguards without a product fault.
Report damaged, defective, incorrect, or incomplete items to admin@boxbrain.shop within 30 days of delivery. Include your order number, photos, and a description. Retain the product and packaging. Video or further evidence may be needed.
Claims are reviewed with our fulfillment provider. Depending on the issue, approved resolutions include replacement, missing parts, or a full or partial refund. Packaging damage alone does not qualify when the product is unaffected.
Do not mail a return without written authorization. Authorized CJ returns go by mail to the designated China warehouse within 30 days after receipt. Contact us before shipping for instructions and return-cost arrangements.
Contact us promptly about delays or missing deliveries. A carrier non-delivery certificate may be required. Refunds are not automatic for a delivery scan or shipping delay.
Mandatory consumer rights remain unaffected. Approved refunds use the original payment method.