FAQ

Frequently Asked Questions

What is BOXBRAIN?

BOXBRAIN is built around human performance, intelligence, training, and culture. FUEL is our supplement and nutrition collection. WEAR is our made-to-order apparel collection. THINK and TRAIN will expand as new products and programs are released.

Where do FUEL products ship?

FUEL products currently ship within the contiguous United States and Washington, D.C. Alaska and Hawaii are not currently available.

How long does FUEL shipping take?

Most FUEL orders are prepared within 1–5 business days. After shipment, regular U.S. delivery typically takes about 2–4 business days and express delivery about 1–3 business days.

Where do I buy BOXBRAIN WEAR?

WEAR products are displayed on boxbrain.shop, but the product purchase is completed through the BOXBRAIN Printify Pop-Up store. Select a WEAR product to view current sizes and colors and continue to Printify checkout.

How does WEAR shipping work?

BOXBRAIN WEAR is made to order. Production timing, shipping options, charges, and delivery estimates are shown through Printify and may vary by product and destination.

Can I exchange a WEAR item for a different size?

Because WEAR is produced to order, size exchanges and change-of-mind returns are not automatically accepted. Review the size information on the individual Printify product page before ordering. Contact admin@boxbrain.shop if there is a problem with your order.

Will I receive tracking?

Yes. Tracking information is sent when it becomes available from the applicable fulfillment partner or carrier.

What if my order arrives damaged or incorrect?

Email admin@boxbrain.shop with your order details and clear photos so the issue can be reviewed.

Can I return a supplement because I changed my mind?

FUEL supplements and consumable products are not eligible for buyer's-remorse or change-of-mind returns. Please review product information before ordering.

Can I change or cancel my order?

Are BOXBRAIN products medical advice?

No. Product information on this site is for general informational purposes and is not medical advice. If you are pregnant, nursing, taking medication, have a medical condition, or have questions about whether a supplement is appropriate for you, speak with a qualified healthcare professional.